Our Code of Practice
SRP Healthcare and all of its employees are also expected to operate within the organisation’s Code of Practice,
which is provided to every individual member of staff prior to commencement of employment and as part of the
initial induction process.
SRP Healthcare Code of Practice is set out below (and is included in the Staff Handbook for care workers):
• We will provide the agreed service to the very highest standard we can achieve.
• To ensure that the care provision is personalised and delivered in accordance with regulations and the diverse
requirements of our service users.
• People living at home and receiving care should enjoy the rights and opportunities afforded to all other members
of the community. We constantly strive to respect every individual, promote their independence, dignity and
safety; respect the privacy and personal choices, lifestyles, customs, cultures and values.
•We will respect the rights of Service Users and of all members of staff. We have a zero tolerance against
discrimination of any kind and will work actively against it.
• We believe that domiciliary and live-in care has a significant role to play in the care of some people. However, we
will never encourage someone to receive an inappropriate care package simply for our own advantage.
• The well-being of all our Service Users will always be the most important thing.
• We will act with care, compassion and understanding whilst at the same time being honest and straightforward.
We believe that everyone has the right to make informed decisions about their care.
• We acknowledge that we cannot provide the standards of care we seek to achieve without the dedicated support
of our workforce, and we will therefore act as a fair and just employer in our dealing with all members of staff.
• We will act with discretion and confidentiality when dealing with, or discussing, Service Users and will always
respect any individual’s rights and expectations.
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